Support
Help and support
The short answers are here. If yours is missing, write to us: the address is at the end of the page.
Signing in
VUSIC has no password. You sign in with a 6-digit code that we send to your email or your phone. A code works once and for 10 minutes.
The code did not arrive? Look in the spam folder, check the address, and ask for a new code after a minute. After five codes in an hour you wait until the hour has passed.
Text messages do not reach every country yet. Use your email there.
Your account
Name, username, photo and sign-in methods are in the app under Settings. At least one sign-in method always stays with the account.
To delete your account, open Settings, Account and security, Delete account. The account is hidden at once and erased after 30 days. Until then, signing in gives it back to you.
Reporting and blocking
Every post, comment and profile has Report in its menu. Our team looks at reports within 24 hours.
Somebody you block cannot message you or find your profile.
Copyright
Your work is on VUSIC without your permission? Send a copyright notice. Your post was removed by mistake? Send a counter-notice.
Publishing
You publish a track, a video or an episode from the app with the plus button, or from Studio on the web. After the upload we prepare the file for streaming, and you get a notification when the post is live.
Earnings, contracts and payouts are in Studio.
Write to us
We answer in English and Persian. Tell us your username and what happened.
Never send a sign-in code to anybody. We do not ask for it.
Questions about your data: privacy@vusicapp.com